Job Title Customer Relationship Manager Automobile Sector Location Bhubaneswar Department Sales Customer Service Employment Type Full time Job Summary We are seeking a proactive and customer-focused Customer Relationship Manager CRM to join our team in the automobile sector The ideal candidate will be responsible for managing customer interactions maintaining long-term relationships ensuring customer satisfaction and enhancing the overall ownership experience This role involves direct interaction with customers before during and after the vehicle purchase process as well as supporting after-sales services Key Responsibilities Greet and assist walk-in and scheduled customers providing a premium showroom experience Handle customer queries related to vehicle features pricing financing insurance and service packages Follow up with potential customers to encourage test drives and convert inquiries into sales Coordinate with the sales and service teams to ensure timely delivery and service of vehicles Regularly contact existing customers for feedback renewal reminders service appointments and satisfaction surveys Resolve customer complaints efficiently and professionally escalating issues when necessary Maintain a customer database CRM with up-to-date information and track interactions Support post-sale processes including documentation delivery coordination and feedback collection Promote service plans loyalty programs and value-added services Assist in organizing customer engagement events surveys and promotional campaigns Requirements Bachelor s degree in Business Administration Marketing or a related field Minimum 0-1 years of experience in customer service or sales preferably in the automobile sector Excellent verbal and written communication skills in English regional language Strong interpersonal skills with a customer-first attitude Ability to multitask and remain calm under pressure Proficient in Microsoft Office and CRM tools Willingness to work flexible hours including weekends and holidays Preferred Qualifications Bachelor Degree in related field Key Competencies Customer-Centric Approach Communication Listening Skills Relationship Building Problem-Solving Time Management Team Collaboration Job Type Full-time Pay 10 000 00 - 12 000 00 per month Schedule Day shift Fixed shift Weekend availability Supplemental Pay Performance bonus Language English Preferred Work Location In person