Job Title Amazon Connect Specialist Contract Experience Required 8-10 Years Location Remote Engagement Contract Company - Varshney Infotech Pvt Ltd About the Role We are rebuilding our flagship Pharma Tech product using a next-gen Al-driven stack As part of this transformation we are developing a Medical Information Contact Center MICC module which will integrate deeply with Amazon Connect to deliver intelligent scalable and compliant communication solutions We are actively looking for a highly experienced Amazon Connect expert to help design configure and deploy the contact center integration for our MICC module This is a hands-on contract opportunity for someone who has real-world expertise and can contribute from day one Key Responsibilities Lead the configuration and customization of Amazon Connect for our Al-based MICC module Design intelligent call flows routing logic IVR systems and reporting dashboards Integrate Amazon Connect with third-party systems and internal platforms via APIs Implement real-time and post-call analytics using AWS services e g Lambda Lex Polly Transcribe Ensure the contact center meets Pharma industry compliance scalability and security requirements Troubleshoot optimize and support ongoing improvements post-deployment Required Skills Experience 8-10 years of experience in cloud-based contact center solutions Proven expertise with Amazon Connect including deep configuration and customization Hands-on experience integrating Amazon Connect with AWS ecosystem Lambda Lex Polly S3 etc Familiarity with contact center analytics compliance standards HIPAA preferred and agent experience tools Strong understanding of voice and chat routing call flows and reporting structures Ability to work independently and deliver in rapid-paced environments Excellent communication and documentation skills Note - Candidates must have their own Laptop Can share resumes to samiksha kesharwani varshneyinfotech net or kesharwanisameeksha07 gmail com Job Types Contractual Temporary Freelance Contract length 9 months Pay 800 000 00 - 2 000 000 00 per year Benefits Work from home Schedule Day shift Monday to Friday

📌 Amazon Connect Specialist (India)
🏢 Varshney Infotech
📍 India