Company Overview Branding Pioneers is a leading digital marketing agency based in Gurgaon specializing in healthcare marketing We are seeking a skilled SEO Specialist to join our energetic team and help elevate our clients online presence Position Query Manager Job Location Gurgaon About Branding Pioneers Branding Pioneers is a premier digital marketing agency specializing in healthcare marketing Our comprehensive services include SEO social media marketing content marketing and influencer collaborations all aimed at enhancing our clients online presence and engagement brandingpioneers com Role Overview The Query Manager is responsible for overseeing the end-to-end management of customer or client queries This role ensures that all incoming concerns questions or feedback are resolved efficiently accurately and within specified timeframes The Query Manager also works to improve query-handling processes maintain high customer satisfaction and coordinate with internal teams for resolution Key Responsibilities Monitor assign and manage all incoming queries through email chat phone or CRM platforms Ensure timely and accurate resolution of all customer issues Coordinate with relevant departments sales tech operations to resolve escalated queries Track key metrics like query volume resolution time and satisfaction scores Create and maintain knowledge base documents and FAQ content Train and guide team members on query-handling protocols Identify recurring issues and propose process improvements Generate weekly monthly reports on query trends and performance Qualifications Bachelor s degree in Business Administration Communications or a related field 2 years of experience in customer support or operations roles Strong communication and problem-solving skills Proficiency in using CRM systems e g Zendesk Freshdesk Salesforce Ability to multitask and manage time effectively Team leadership or coordination experience is a plus Skills Required Customer-first mindset with excellent interpersonal skills Analytical thinking and attention to detail Strong documentation and reporting skills Calm and professional under pressure Collaborative and adaptable Preferred Tools CRM platforms e g Zoho Salesforce Zendesk Google Workspace or MS Office Ticketing and Helpdesk software Salary INR 10 000 - 20 000 per month based on experience Employment Type Full-time Application Process Candidates interested in applying should have a demonstrable track record of successful Google Ads campaigns in healthcare Those without prior healthcare experience will be required to run a test campaign for 15 days and perform CRO on an existing landing page as part of the evaluation process Employment Type Full-time How to Apply Interested candidates should submit their CV and cover letter detailing their experience and why they are a good fit for the role to the HR department at Branding Pioneers Applications should be sent via email to brandingpioneers gmail com Join us at Health Pioneers to grow your career while shaping the digital landscape of healthcare marketing Job Type Full-time Pay 10 000 00 - 20 000 00 per month Schedule Day shift Supplemental Pay Performance bonus Ability to commute relocate Gurgaon Haryana Reliably commute or planning to relocate before starting work Required Application Question s what s your current salary in hand per month How soon can you join our office in gurgaon if you get this opportunity Do you have experience in healthcare Experience 2 years Required Location Gurgaon Haryana Preferred Work Location In person Application Deadline 05 08 2025 Expected Start Date 12 08 2025 Job Type Full time Pay 10 000 00 - 30 000 00 per month Ability to commute relocate Gurugram Haryana Reliably commute or planning to relocate before starting work Preferred Application Question s are you comfortable with stipend 30 000 Experience total 2 years Preferred Language English Preferred Location Gurugram Haryana Preferred Shift availability Day Shift Preferred Willingness to travel 25 Preferred Work Location In person Application Deadline 05 08 2025 Expected Start Date 12 08 2025

📌 Query Manager (Haryana)
🏢 Health Pioneers
📍 Haryana