Job Title: Revenue & OTA Operations
Location: Vadodara (Onsite)
Shift Timing: 6:00 PM 3:00 AM (Monday to Friday)
Employment Type: Full-Time
Department: Revenue Management & Operations
Reporting To: Revenue Manager / Operations Head

Job Summary

We are seeking a highly organized and detail-oriented Revenue & OTA Operations Executive to manage OTA distribution, revenue coordination, PMS operations, ballroom bookings, lead generation, and financial coordination across multiple hospitality properties. The ideal candidate should have experience in hotel operations, online travel agencies, reservation systems, and revenue management.

Qualification & Experience

- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- 1–3 years of experience in Revenue Management, OTA Operations, Hotel Reservations, or Hospitality Operations.
- Experience in international hospitality operations will be preferred.

Key Responsibility Areas (KRAs)

1. OTA & Distribution Channel Management

- Manage OTA platforms including Expedia, Booking.com, Agoda, and other distribution channels.
- Monitor pricing, inventory, promotions, and reservation flow across multiple properties.
- Resolve mapping issues, synchronization failures, pricing disputes, and OTA escalations.
- Manage OTA content, property information, policies, and images.
- Coordinate promotional campaigns and OTA enrollments.

2. Revenue & Pricing Coordination

- Support pricing strategies and occupancy optimization initiatives.
- Monitor market trends, competitor pricing, and rate positioning.
- Assist in forecasting and pricing discussions for assigned properties.
- Resolve pricing discrepancies and operational concerns.

3. PMS & Operational Management

- Manage HotelKey, Choice Advantage, ASI, Wyndham Connect, and other PMS systems.
- Handle property onboarding, PMS setup, and operational configurations.
- Maintain room inventory, pricing updates, and content management.




- Monitor OTA-PMS integrations and reservation synchronization.
- Prevent overbookings and resolve operational issues.
- Ensure operational stability across assigned properties.

4. Ballroom Sales & Group Booking Coordination

- Manage ballroom inquiries, group reservations, and event bookings.
- Prepare quotations, negotiate contracts, and manage invoicing.
- Handle deposits, payment follow-ups, and booking confirmations.
- Coordinate complete booking lifecycle from inquiry to event execution.
- Support ballroom business growth and hotel buyout opportunities.

5. Lead Generation & Business Development

- Conduct cold-calling activities and generate new business opportunities.
- Generate leads for ballroom events and group reservations.
- Follow up with prospective clients and convert inquiries into bookings.
- Build and maintain relationships with corporate and event clients.

6. Financial Coordination & Invoice Management

- Manage Checkfront invoicing and billing coordination.
- Verify invoices and perform reconciliations.
- Track deposits and follow up on outstanding payments.
- Ensure financial accuracy across OTA and group reservations.

Key Performance Indicators (KPIs)

- OTA reservation accuracy and inventory management.
- Occupancy and revenue optimization.
- Reduction in OTA operational escalations and overbookings.
- Ballroom and group booking conversion rate.
- Lead generation and business development performance.
- Invoice accuracy and payment collection efficiency.
- Property onboarding and operational stability.

Required Skills

- Strong understanding of OTA platforms (Expedia, Booking.com, Agoda).
- Experience with PMS systems such as HotelKey, Choice Advantage, ASI, and Wyndham Connect.
- Knowledge of hotel revenue management and pricing strategies.
- Excellent communication and negotiation skills.
- Strong analytical and problem-solving abilities.
- Proficiency in Microsoft Excel and reporting tools.
- Ability to work in a fast-paced, night-shift workplace.

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