- Operations executives handling marketing automation tasks.
- Track and report daily, weekly, and monthly progress to the manager/business head.
- Provide guidance and hands-on support to the clients to ensure the smooth execution of all operational activities.
- Collect product-related feedback from clients/internal teams and share actionable insights with the product manager.
- Collaborate with cross-functional teams to drive tasks forward and ensure timely completion of deliverables.
- Identify process gaps and contribute to improving operational efficiency.
- Ensure high-quality output and adherence to SLAs across all automation activities.
Additional Qualifications and Skills:
- 13 years of experience in marketing operations, automation, or a similar role.
- Prior experience in Client handling role
- Solid understanding of marketing workflows and automation tools.
- Excellent communication, coordination, and stakeholder management skills.
- Ability to troubleshoot, multitask, and work in a fast-paced environment.