Associate - Customer Care - Voice

Ready to turn bold ideas into real-world impact?
At Genpact, we dont just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and were at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide cutting-edge solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities:





You are tasked with managing customer payments to various service providers across the United States through Phone, Web and IVR channels. The objective is to deliver accurate, timely, and secure payment transactions in full compliance with regulatory and quality standards.

Execute payment transactions through Phone, Web platforms and IVR systems

Ensure precise entry of customer account details, payment amounts, and virtual card information

Oversee system operations by accessing client dashboards and maintaining comprehensive payment records

Maintain thorough documentation while strictly adhering to quality assurance and compliance standards

Collaborate with internal teams to ensure smooth resolution of customer concerns

Identify recurring issues and suggest process improvements to enhance customer experience

Meet or exceed performance metrics such as Payment per hour/day, success rate, and call quality scores

Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing

Required Skills

Banking Capital Markets, Customer Care, Customer Experience (CX), Customer Service, Online Transaction Processing (OLTP)

Language

English (Required)

Additional Job Location -

Job Type

Regular

Master Skill List -

Customer Care - Voice

Remote Type -

Office

Work Shift -

Night Job (India)

📌 Customer Service Executive (Delhi)
🏢 Genpact
📍 Delhi