- Lead production support activities for Informatica PowerCenter and IICS applications.
- Monitor ETL workloads and ensure smooth execution of jobs.
- Handle critical incidents and perform RCA analysis.
- Troubleshoot ETL failures, performance issues, and data discrepancies.
- Coordinate with business users, developers, and support teams.
- Manage change requests, enhancements, and deployments.
- Review ETL designs and recommend performance improvements.
- Ensure SLA compliance and operational excellence.
- Support release activities and post-deployment validation.
- Mentor junior team members and provide technical guidance.
- Maintain documentation, support procedures, and knowledge repositories.
Preferred Candidate
- Strong SQL and Data Warehousing knowledge.
- Experience managing production support environments.
- Positive stakeholder and client communication skills.
- Experience in support and enhancement projects.