JH Infosec | MSP L2+ Operations Engineer JD

Job Description

We are hiring an MSP L2+ Operations Engineer to support USA-based MSP clients remotely.

The main focus of this role is Microsoft 365 administration, MFA, Conditional Access Policy, Microsoft Intune, Hybrid Active Directory, Exchange Online, email migrations, and Veeam Backup & Replication.
This is not a basic desktop support role. The candidate must have real hands-on experience in the mandatory skills listed below.
The candidate should be comfortable working in a small team, following process, updating tickets properly, and communicating clearly.
Mandatory Skills and Experience

Candidate must have hands-on experience in all mandatory areas below. Please apply only if you have practical work experience in these skills.

- Microsoft 365 Administration: User management, license management, groups, admin roles, service health, basic tenant administration.
- MFA: MFA setup, MFA troubleshooting, user registration issues, app reset, and basic security checks.
- Conditional Access Policy: Basic policy creation, testing, exclusions, troubleshooting blocked sign-ins, and understanding risk of policy changes.
- Microsoft Intune: Device management, enrollment basics, compliance policies, configuration profiles, app deployment, and troubleshooting device issues.
- Hybrid Active Directory: On-prem AD with Entra ID / Azure AD, Azure AD Connect, sync issues, user/group sync, password hash sync basics.
- Exchange Online: Mailbox management, shared mailboxes, aliases, distribution groups, transport rules, message trace, quarantine, mail flow troubleshooting.
- Email Migrations: Experience with mailbox migrations to Microsoft 365. Google Workspace to M365, IMAP migration, PST migration, or tenant-to-tenant migration experience is preferred.
- Veeam Backup & Replication: Backup jobs, repositories, backup alerts, failed job troubleshooting, restore points, test restores, and basic recovery steps.
- Vulnerability Assessment: Conducting Vulnerability Assessment, prepare remediation plans, follow up with remediation team, prepare pre- and post-remediation reports.

Other Required Skills

- Windows 11 troubleshooting.
- Windows Server basic to intermediate support.
- Active Directory user accounts, groups, permissions, password resets, and account unlocks.
- DNS, DHCP, GPO basics, and basic networking troubleshooting.
- RMM tools such as NinjaOne, Datto RMM, N-able, ConnectWise Automate, Syncro, or similar.




- PSA or ticketing tools such as ConnectWise, Autotask, HaloPSA, Zendesk, Freshdesk, or similar.
- Basic PowerShell for user checks, system checks, and simple automation.
- Backup monitoring and proper escalation when backups fail.
- Good written English and proper ticket documentation.
- Ability to follow SOPs, checklists, and escalation process.

Roles and Responsibilities

- Provide remote IT support to MSP clients in the USA.
- Handle L1, L2, and L2+ technical support tickets.
- Administer Microsoft 365 users, licenses, groups, mailboxes, and basic tenant settings.
- Troubleshoot MFA, Conditional Access, sign-in, and account access issues.
- Support Microsoft Intune device management, policies, compliance, and basic app deployment tasks.
- Support Hybrid AD environments, including AD user changes and Entra ID / Azure AD sync issues.
- Work on Exchange Online issues such as mail flow, shared mailboxes, aliases, distribution lists, message trace, and quarantine.
- Support email migration activities under guidance and as per checklist.
- Monitor Veeam Backup & Replication jobs, check failures, document risk, and perform basic restore checks as per process.
- Use RMM tools for remote support, monitoring, patching, and basic scripting.
- Troubleshoot Windows 10/11, Outlook, Teams, OneDrive, SharePoint, VPN, printer, and endpoint issues.
- Create and update tickets with clear notes, troubleshooting steps, and next actions.
- Follow escalation process for critical, risky, or complex issues.
- Create and update basic technical documentation and SOPs.
- Coordinate with internal team members for server, network, firewall, backup, and security issues.
- Maintain professional communication with clients and team members.

Good to Have Skills

- Experience working with USA-based MSP clients.
- Experience in night shift or USA support shift.
- Defender for Endpoint, SentinelOne, Huntress, CrowdStrike, or other EDR tools.
- Basic vulnerability scanning knowledge.
- Basic cybersecurity knowledge.
- Veeam, Microsoft, CompTIA, Cisco, or security certifications.
- Knowledge of SharePoint, OneDrive, and Teams migration.




- Experience with documentation tools like IT Glue, Hudu, or SharePoint knowledge base.

Experience Required

3 to 5 years of practical IT support experience preferred.
MSP experience is preferred, but the candidate must have strong hands-on experience in Microsoft 365, MFA, Conditional Access, Intune, Hybrid AD, Exchange Online, email migration, and Veeam Backup & Replication.
Preferred background:

- Microsoft 365 support engineer
- Office 365 administrator
- MSP support engineer
- System administrator
- Remote IT support engineer
- NOC / backup support engineer
- Windows Server / Active Directory support engineer

Candidate Profile

- Comfortable working from a small office / SOHO setup.
- Comfortable working in the 2 PM to 2 AM shift window.
- Able to travel to office and back on their own.
- Serious about building a career in IT support and MSP services.
- Willing to learn new tools and technologies.
- Able to take ownership of tickets and follow them until closure.
- Good at troubleshooting and asking the right questions.
- Good at writing ticket notes and technical updates.
- Honest about what they know and what they do not know.
- Ready to work in a startup environment.
- Comfortable working in a small team.
- Able to follow process and instructions without repeated reminders.
- Interested in growing with the company for the long term.

Key Note Before Applying

Please apply only if you are comfortable with the below points:

- This is a work from office role.
- We are currently operating from a SOHO / Small Office Home Office setup.
- We are a startup company.
- Current working hours are between 2:00 PM to 2:00 AM.
- We currently do not provide cab facility.
- Candidate must manage their own travel.
- Candidate must be comfortable supporting USA-based MSP clients.
- Candidate must have hands-on experience in M365 administration, MFA, Conditional Access, Intune, Hybrid AD, Exchange Online, email migrations, and Veeam Backup & Replication.

Why Join JH Infosec?

- Work directly on USA-based MSP environments.
- Get exposure to Microsoft 365, Intune, Hybrid AD, Exchange Online, Veeam, servers, backups, RMM, and security tools.
- Work closely with the founder and core team.
- Learn multiple technologies instead of doing only one fixed task.
- Opportunity to grow as the company grows.
- Good role for someone who wants long-term growth in IT support, MSP services, cloud, backup, and cybersecurity.

📌 MSPOperations Engineer (New Delhi)
🏢 JH Infosec Strategies (opc)
📍 New Delhi