Job Summary

We are seeking a dedicated and empathetic Customer Service Representative to adeptly manage

customer inquiries and grievances. The ideal candidate will exhibit exceptional communication skills,

a customer-centric ethos, and a demonstrated capacity to resolve issues efficiently and

professionally.

Key Responsibilities

- Provide timely, articulate, and qualified responses to customer inquiries via multiple

channels including telephone, email, chat, and face-to-face interactions

- Diagnose and resolve product or service-related issues by discerning the root cause and

proposing optimal solutions

- Maintain meticulous records of customer interactions, transactions, and feedback within

CRM systems

- Escalate unresolved or complex issues to relevant departments or supervisors in a prompt

manner

- Proactively follow up with customers to ensure complete resolution and satisfaction
- Analyze customer feedback to identify recurring issues and collaborate with internal teams

to implement continuous improvements

- Consistently meet or surpass performance benchmarks such as

Customer Satisfaction Score

(CSAT), First Contact Resolution (FCR), Average Handling Time (AHT), and responsiveness





- Remain well-informed on product updates, internal processes, and available tools
- Rigorously adhere to organizational policies, compliance standards, and quality assurance

protocols

Required Skills & Qualifications

- High school diploma or equivalent; Bachelors degree is preferred
- Proven experience (13 years) in a customer service or client support capacity
- Exemplary communication and interpersonal skills
- Robust analytical and problem-solving abilities with acute attention to detail
- Ability to perform under pressure and manage challenging interactions with professionalism

and tact

- Proficiency with customer service platforms, CRM systems, and Microsoft Office suite
- Willingness and flexibility to work varied shifts including weekends and holidays as necessary

Preferred Qualifications (Optional)

- Industry-specific experience (e.g., e-commerce, telecommunications, financial services)
- Familiarity with ticketing and CRM software such as Zendesk, Freshdesk, or Salesforce

- Multilingual capabilities are advantageous

Interested candidates can reach out to HR Anjali

Contact Number (phone hidden)

📌 Customer Support Executive (Delhi)
🏢 Lenskart
📍 Delhi