We are seeking a highly motivated and detail-oriented L1 Network Engineer to join our growing IT team.
Service Bond/Agreement of 2 years

Joining: Immediate

Responsibilities

Network Monitoring Alerting:
Proactively monitor network devices (routers, switches, CCTV System) and links for performance, availability, and alerts using monitoring tools.
Respond to and escalate critical alerts according to established procedures.
Incident Management (L1 Support):
Serve as the first point of contact for network-related issues reported by users or monitoring systems.
Perform initial troubleshooting and diagnosis of network connectivity problems, slow network performance, Wi-Fi issues, etc.
Resolve common network issues such as IP address conflicts, basic cable testing, port status verification, and device reboots.
Document all incidents, troubleshooting steps, and resolutions in the ticketing system.
Escalate unresolved issues to L2/L3 network engineers in a timely and comprehensive manner.

Configuration Maintenance:
Assist with basic configuration changes on network devices under supervision (e.g., VLAN assignments, port enabling/disabling).
Perform regular health checks of network equipment.
Assist in maintaining up-to-date network documentation, including diagrams and IP address assignments.

User Support:
Provide support to end-users regarding network access and connectivity.
Assist with network cable patching and labelling.

CCTV System Support :
Provide support for CCTV systems, including camera connectivity checks, NVR/DVR status monitoring, and initial troubleshooting of video feed issues.
Assist in managing storage for CCTV recordings.

Collaboration:
Work closely with other IT teams (e.g., Systems, Helpdesk) to resolve cross-functional issues.
Participate in team meetings and contribute to knowledge sharing.




Documentation:
Maintain accurate and up-to-date records of network incidents, resolutions, and configurations.
Contribute to the creation and improvement of network operation procedures.

Qualifications

Education: Bachelors degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

Networking Knowledge:

Strong foundational knowledge of networking concepts, protocols, and technologies, equivalent to Cisco Certified Network Associate (CCNA) level.
Solid understanding of TCP/IP, DNS, and DHCP.
Familiarity with routing protocols (e.g., Static, OSPF, EIGRP basics).
Knowledge of switching concepts (VLANs, STP, EtherChannel).
Basic understanding of wireless networking (Wi-Fi standards, WAPs).
Basic understanding of firewall concepts.

Troubleshooting Skills:
Ability to logically troubleshoot network connectivity issues.
Familiarity with network troubleshooting tools (e.g., ping, traceroute, ipconfig, netstat).
Communication: Excellent verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users.
Problem-Solving: Solid analytical and problem-solving abilities.
Attention to Detail: Meticulous attention to detail in monitoring and documentation.
Team Player: Ability to work effectively as part of a team and independently when required.
Availability: Willingness to work in shifts or provide on-call support as needed (if applicable).

Certifications: An Active CCNA certification is highly preferred. Other relevant certifications (e.g., CompTIA Network+) are a plus.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Network Engineer Trainee (Delhi)
🏢 Webgross
📍 Delhi