Role Overview
The Delivery Manager is responsible for end-to-end delivery of customer engagements, ensuring projects are delivered on time, within scope, budget, and quality standards. This role acts as the bridge between customers, internal delivery teams, and stakeholders, with a strong focus on execution excellence, risk management, and customer satisfaction.
Key Responsibilities
Delivery & Execution

- Own end-to-end delivery of projects/programs across one or multiple customer accounts
- Ensure adherence to scope, timelines, cost, and quality commitments
- Drive delivery using Agile / Scrum / Kanban / Hybrid methodologies
- Track and report delivery metrics such as throughput, productivity, SLA adherence, and utilization
- Ensure smooth transitions from sales onboarding delivery closure

Customer & Stakeholder Management

- Act as the primary delivery point of contact for customers
- Manage customer expectations, escalations, and change requests
- Conduct regular governance reviews, status meetings, and QBRs
- Build long-term trusted relationships with customer stakeholders

Team & Resource Management

- Plan and manage capacity, staffing, and skill allocation
- Mentor project managers, scrum masters, and delivery leads
- Drive accountability, performance, and continuous improvement within delivery teams
- Collaborate with HR and leadership on hiring and capability planning

Financial & Commercial Ownership

- Own project P&L;, including revenue, margins, and cost control
- Track billing, forecasts, and revenue recognition




- Identify risks impacting profitability and take corrective action

Risk, Quality & Compliance

- Identify delivery risks early and drive mitigation plans
- Ensure compliance with internal processes, security, and customer governance
- Drive post-delivery reviews and lessons learned

Process Improvement

- Standardize delivery frameworks, templates, and reporting
- Continuously improve delivery efficiency, predictability, and customer outcomes
- Support organizational KPIs such as delivery excellence, CSAT, and retention

Required Skills & Qualifications
Must-Have

- Strong experience in IT services / cloud / digital delivery
- Proven track record of managing multiple projects or programs
- Solid understanding of Agile & traditional delivery models
- Excellent customer communication and escalation management skills
- Solid financial acumen (budgeting, margin, forecasting)
- Experience with tools like Jira, Confluence, MS Project, Excel, Power BI

Good to Have

- Experience with cloud platforms (AWS / Azure / GCP)
- Certifications such as PMP, PRINCE2, SAFe, CSM
- Experience managing global or distributed teams

Key KPIs for Success

- On-time, on-budget delivery
- Customer Sentiment
- Delivery throughput & productivity
- SLA and quality compliance
- Team utilization and attrition

Who Should Apply

- Delivery leaders who enjoy owning outcomes, not just managing tasks
- Professionals who can balance customer satisfaction, team health, and business goals
- Strong communicators with a bias for execution and continuous improvement

📌 Project Manager (Karnataka)
🏢 Centilytics
📍 Karnataka