Key Responsibilities:

- Over all supervision of all the functioning departments on Multi/Allied OPD. viz; FOBillingTPAEstimation Oncology OPDAllied OPDImagingRadiation Oncology as well co-ordination with other service departments so as to run smooth Multi OPD operation and achieve maximum patient satisfaction.
- Complete customer satisfaction in Multi OPD by the optimum waiting timebest possible appropriate estimated cost of treatmentearly appointment for the investigations and procedures.
- Ensure smooth Multi OPD activitysuch that patient waiting does not prolong and patient avails services in RadiologyRadiation therapy OPDssample collection RoomPharmacybilling Panel desk.
- Response prompt actions to customer complaints for speedy and satisfactory resolutions. To become the first responder to all problems faced by patient in ground floor.
- To give daily MIS report to Reporting HOD/COO/FD/Head Operations/Medical Admin or any other Reporting Authority in the morning before 9:15 am as per format.
- Give and maintain dailyweekly and monthly reports to Reporting HOD/COO/FD/Head Operations/any other Reporting Authority as per requirement of organization.



To be able to draw analysis out of the MIS and OPD Patient analysis submit suggestions to management

- To coordinate with other department i. eIPDOT Nursing Laboratory Radiology Maintece Housekeeping Stores Information TechnologyBilling and Pharmacy/Medical admin.
- Coordination with Consultants as well as Patients/relatives and satisfy their needs and requirements with optimum level of satisfaction.
- To coordinatemaintain and implement NABH standards and protocols in your department.
- To streamline the registrationadmission and billing process with special emphasis on appointment.
- To ensure availability of adequate staff strength for smooth functioning of the department(s).
- To coordinate with concerned department(s) for adequate manpower planning.
- Responsible for orientationteachingtraining of front office and OPD staff and recording of non-performance.

Getting patient feedback forms filled up and taking corrective and preventive actions

Disclaimer : This job posting has been aggregated from external source. Role detailscontentand availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Executive (Delhi)
🏢 Narayana Health (NH)
📍 Delhi