Job Description

The Team :
We at Hitachi Digital are responsible to ensure that technology is an accelerator, not a roadblock, for employees work. From troubleshooting hardware to optimizing the software stack, we support the tools that keep the organization running smoothly. As a Service Desk team, our goal is to provide a seamless technical experience that allows employees to focus on their core objectives.

The Role:
Below are the roles and responsibilities, which you will be required to perform.

- Provide first-line technical support to end users.

- Support the users from multiple region.

- Register, track, and manage tasks in a ticketing system, such as Jira.

- Log, categorize, prioritize, and track incidents and service requests.

- Troubleshoot and resolve standard hardware, software, access, and workplace support issues.

- Escalate complex cases to the appropriate support teams when required.

- Maintain explicit communication with users and provide timely status updates.

- Ensure compliance with SLAs, internal processes, and security requirements.

- Maintain and update the teams internal documentation.

- Participate in internal IT projects and initiatives.

What youll bring:




We expect you to have the below qualities to be eligible and able to perform this role.

- At least one year of experience in the same or a similar position.

- Very good communication skills, with the ability to build business relationships with management, employees, and colleagues.

- Ability to work effectively in a team and under customer pressure.

- Intermediate level of English.

- Ability to multitask and prioritize appropriately in a fast-paced environment.

- Experience in customer service.

- Familiarity with basic network and directory services such as AD, DHCP, and DNS.

- Basic email troubleshooting skills.

- Experience in end-user hardware and software troubleshooting.

- Experience with Windows 11 and macOS troubleshooting.

Nice to Have

- Familiarity with identity and device management systems such as Okta, Microsoft 365, Azure, Intune, and ServiceNow.

- ITIL Foundation certification or knowledge of ITIL practices.

- Experience with Linux.

- Experience with enterprise IT services support, such as print management and software deployment tools like MDT.

#LI-AP1

📌 IT Support Engineer(Engineer,IT Infrastructure) (Delhi)
🏢 Hitachi Digital
📍 Delhi