Job Summary

Heal Your Paws (HYP) is looking for a smart, organized, and customer-oriented Front Office Executive & Office Coordinator to manage front desk operations, customer enquiries, CRM updates, appointments, and daily office coordination. The ideal candidate should have excellent communication skills, be comfortable handling customers, and possess robust administrative and coordination abilities.

Key Responsibilities

Front Office Management

- Welcome and assist walk-in customers professionally.
- Explain HYP services, facilities, packages, and pricing.
- Schedule appointments for Boarding, Grooming, Day Care, Training, and Swimming.
- Maintain a clean, organized, and professional reception area.

Customer Support

- Handle all incoming and outgoing calls professionally.
- Respond to customer enquiries via:
- WhatsApp Business
- Facebook
- Instagram
- Google Business
- Website Leads

- Follow up with prospective customers and convert enquiries into bookings.
- Ensure excellent customer service and satisfaction.

CRM & Data Management

- Maintain complete customer records in CRM.
- Update pet profiles, vaccination details, bookings, invoices,



and follow-up records.
- Track leads and maintain daily enquiry reports.
- Ensure accurate data entry and record management.

Office Coordination

- Coordinate with Grooming, Boarding, Operations, and Management teams.
- Manage appointments and daily schedules.
- Maintain office documentation and administrative records.
- Coordinate with vendors and support daily office operations.
- Prepare daily and weekly MIS reports.

Sales & Relationship Management

- Convert enquiries into confirmed bookings.
- Upsell additional services and packages.
- Build long-term relationships with pet parents.
- Handle customer concerns professionally.

Desired Candidate Profile

Qualification

Graduate in any discipline.

Experience

- 14 years of experience in:
- Front Office
- Reception
- Customer Service
- Customer Relationship Management
- Office Administration
- Hospitality

Candidates from the Pet Industry, Veterinary Clinics, Hotels, Salons, Hospitals, Luxury Retail, or Service Industry will be preferred.

📌 Front Office Executive And Office Coordinator (Delhi)
🏢 Heal Your Paws Pet Services
📍 Delhi