Project Role: Software Development Engineer and Support

Work Experience: 5-10 Years

Work location: Bangalore

Work Mode: Hybrid

Must Have Skills: SQL, ETL, Data Warehousing, Production Support

RESPONSIBILITIES

- Willing to work in 24x7 support team
- Own the knowledge management process. Writing, reviewing & approving knowledge base documents to be used within the team
- Ensure the team demonstrates the highest standards of accountability by effective communication, reporting, and handling/escalating of all technical and functional issues as and when they occur in a timely manner.
- Maintain effective project/stakeholder communication
- Anticipate and identify delivery delays or errors and make sure the customers/stakeholders are advised of progress and actions being taken.
- Ensure all Service Level Agreements are honored to required quality and support standards.
- Identify areas for improvement and automation in the process
- Willingness to work in a flexible schedule, for extended periods of time in a 24*7 environment including Weekends and Public Holidays.
- Available on phone/email for the team for any off-business hours support.
- Share daily/weekly reports with stakeholders and management.
- Maintain and update stakeholder contact information for off-hours support team, in event of a application/job failure situation.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

- Experiences on Snowflake data warehousing.
- Good knowledge on SQL queries.
- Good to have knowledge on Automic ETL Tool
- 6+ years experience working in a technical support environment within a technology-oriented company.
- Proven ability to learn and apply new skills and processes rapidly and coach, mentor,



and inspire others
- Candidate must be self-sufficient, driven, energetic with passion for technology, provide excellent customer support service, and have patience to work with users with different levels of technical knowledge.
- Able to operate under pressure and in time sensitive support environments.
- Should be able to coach and mentor team members
- Solid troubleshooting skills and passion for problem-solving and investigation
- Robust quantitative and analytical skills - strong working experience of Microsoft Office / Office 365 especially Excel (Macros, Pivots, Worksheets and add-ins)
- Proficient critical thinking, problem solving, decision making and leadership capabilities
- Results and detail-oriented approach to work delivery and output.
- Solid organizational, time management and prioritization skills including attention to detail and planning.
- Ability to establish and maintain effective working relationships with team, managers and stakeholder.
- Excellent communication skills
- Good SQL/PLSQL knowledge
- Good Database/ETL knowledge
- Creative problem-solving abilities and a passion for innovation
- Ability to effectively influence and communicate within the team and cross-functionally
- Ability to address conflict within the team, constructively.




- Ability to perform data & application management as part of service operations with an ability to work in fast paced environment
- Knowledge on scripting with performance tuning capability is desirable
- Should have worked on task automations or process improvement projects
- Should have strong analytical and problem-solving ability
- Should be proactive with a zeal to learn and have an inquisitive attitude
- Adherence to processes and defined service levels in respective individual service areas
- Should be flexible to learn and move around technologies
- Good verbal/written communication skills is a must

Additional Points:

- Should have basic knowledge in Unix/Linux.
- Trouble shooting the issues in production with high precision.
- Fixing the data if required and should be able to do change requests.
- Processing/ Transferring of files requested by client within timeframe.
- Root cause analysis for the issues with permanent fixes.
- Respond in a highly professional manner to all stakeholder/on-shore queries and problems/liaising with relevant areas of the business.
- Documentation of issues and resolution recording under ticketing system (CSM)
- Collaborate with other team and follow up for closure of issues and permanent fixes
- Ensure stakeholder are appropriately informed of any delivery delays or data errors, and ensure client get the updated files/reports.
- Escalate the issues within agreed SLA
- Should be able to work independently on issues arising with capable of handling stakeholder and on-shore calls.

Qualifications
Bachelor's degree in Computer Science or equivalent.

📌 Software Development Engineer (Karnataka)
🏢 Iqvia
📍 Karnataka