Must-Have :

- 5+ years of ServiceNow development experience with a focus on ITOM applications.
- Strong knowledge of Discovery, Service Mapping, Event Management, and Orchestration.
- Proficiency in JavaScript, Glide API, MID Server configuration, and IntegrationHub.
- Hands-on experience integrating with monitoring tools (SolarWinds, Splunk, Dynatrace, AppDynamics, Nagios).
- Experience in CMDB architecture, CI classes, relationships, and reconciliation rules.
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Implementation Specialist ITOM (preferred).
- Positive understanding of ITIL v4 processes (Event, Incident, Change, Configuration).
- Develop and configure ServiceNow ITOM modules including:
- Discovery & CMDB population (using probes, sensors, and patterns).
- Service Mapping to define application dependencies.
- Event Management with third-party monitoring tools
- Design and maintain custom workflows, Business Rules, Script Includes, and Flow Designer automations.




- Build integrations with monitoring and CMDB tools via REST/SOAP APIs, MID Servers, and IntegrationHub.
- Ensure CMDB data accuracy and compliance with ITIL processes.
- Troubleshoot and optimize Discovery schedules, patterns, and classification rules.
- Collaborate with ITSM, SecOps, and ITAM teams for cross-module integrations.
- Support platform upgrades, patches, and feature enhancements for ITOM applications.

Good-to-Have :

- CMDB Implementation, Integration, Service Migration & Operations
- ITOM & ITAM, Performance Analytics Module Expertise is mandatory
- CSDM Module Basics
- ServiceNow Discovery Specialist
- CMDB Development Experience(Scripting)
- Discovery methods, Dynamic Service Mapping , Tag based Discovery concepts, Cloud based discovery
- Workflow , business rules , custom scripts, validations rules,
- Data attestation
- Reports & Dashboards - interactive dashboard creation

CMDB Administration And support

📌 Servicenow Developer-ITOM (Tamil Nadu)
🏢 Tata Consultancy Services
📍 Tamil Nadu