Roles and Responsibilities :

- Collaborate with cross-functional teams to gather requirements, analyze business needs, and develop solutions using Salesforce CRM platform.
- Design, implement, and maintain complex workflows, processes, and integrations within the Salesforce ecosystem.
- Conduct software testing activities to ensure high-quality delivery of projects on time.
- Provide technical guidance to junior team members on Salesforce best practices, configuration management (JIRA), and issue resolution.

Job Requirements :

We are seeking an experienced Business Analyst with strong functional expertise across Salesforce (SFDC), Data/Analytics, and Business domains such as Finance and Sales processes. The ideal candidate will collaborate with cross-functional teams to gather requirements, translate business needs into functional specifications, support solution design, and ensure successful delivery of applications and data-driven processes.

This role requires excellent analytical capability, documentation skills, process understanding, and stakeholder management.

SF BA Required Skills & Qualifications





Strong understanding of Salesforce modules (Sales Cloud, Service Cloud; CPQ knowledge is a plus).

Experience with Finance and Sales processes:

Lead Management

Prospect Management

Pricing/Quoting

Invoicing & Billing

Revenue recognition concepts

Solid understanding of data life cycle, ETL concepts, data modelling, and reporting structures.

Ability to write detailed user stories, BRDs, FSDs, process flows, and use case documents.

Hands-on with tools like:

JIRA, Confluence, Lucidchart/Visio

Excel, SQL (basic knowledge preferred)

Power BI/Tableau exposure (added advantage)

Ability to perform data analysis, identify trends, and provide insights.

Soft Skills

Excellent communication, stakeholder management, and cross-functional collaboration.

Strong analytical thinking, problem-solving skills, and attention to detail.

Ability to manage multiple priorities in fast-paced environments.

Proven experience working in Agile/Scrum teams.

📌 Salesforce Business Analyst (Telangana)
🏢 Virtusa
📍 Telangana