Role Description:

Responsible for managing all existing operational contracts, contract retention, contract growth and development within assigned territory and strengthen the portfolio, reputation and image of Sodexo.

Key Responsibilities

Ensure the profitable delivery of operations, control of costs & overheads through achievement of business targets for GOP.

Responsible for the delivery and expansion of business and margin in all operations ensuring full compliance with contractual obligations and Sodexo policies and procedures.

Support new business development through promotion and costing of products & services and response to tenders & proposals which deliver new business in Sodexo’s Integrated Facilities Management activities.

Responsible for establishing and maintaining multi-level and business unit relationships with clients ensuring a full understanding of the hierarchy and strategic vision of the client.

Ensure a comprehensive understanding of and meet all customer expectations under each of the relevant client agreements.

Prepare timely and accurate financial and qualitative reports; Report on the same to Regional Head on a monthly basis and as and when required.

Be proactive in the recovery of overdue, if any, owing from internal and external clients and maintain a close relationship with Sodexo Finance team to ensure all suppliers and contractor payments are managed effectively.

Manage, mentor and maintain a strong working relationship with the Business Development & Operational Teams, offer assistance wherever and whenever required.

Food Operations





Ensure that all the service deliveries are carried out as per the terms and conditions agreed upon with the

client.

Manage the menu recipes rotation for breakfast, lunch, snacks, dinner and special Lunch.

Initiate development of current menus, upgrade old menus and special lunch menus

Taste the food before service begins

Develop new ideas for promotions, festivals and other special events

Plan the pre-preparation area to ensure that the items are processed according to the recipes

Plan and supervise the daily preparation of dishes according to the prescribed recipes; ensure that each item

is made exactly as per the recipe and the quality and quantity is consistent every time

Enforce FIFO policy inside kitchen cold room; ensure only clean, hygienic items enter this space; full

responsibility for cold room cleaning policy and procedures; ensure that all the cold holding units (preparation

and dairy) remain at the required temperatures, and that the ingredients are stored and covered appropriately,

in accordance with the laid down hygiene requirements

Attend day-to-day problems and needs concerning equipment and food supplies; detect and ensure

disposition of spoiled or unattractive food, defective supplies/equipment, and/or other unusual conditions

Coordinate with client for maintenance,



repair and upkeep of the kitchen, its equipment, and other areas as

appropriate

Consistently maintain standards of quality, cost, presentation, and flavour of foods

ISO 22000:5000 standard are maintained in kitchen area.

Organic Growth and Profitability

Sustain and build site profitability through timely analysis of reports and provide solutions to counter any

discrepancies

Apprise the management of any serious reversal or threat to the operations on time

Meet the sales and profit targets of the site.

Ensure organic growth of sales and sites by developing and promoting service excellence, retail offers and

value added offers

Cash and Debtors Management

Responsible for accurate control, handover and deposition of cash; maintain accurately all the specified

cash control documents

Ensure that all the invoices are raised and delivered to the client as per schedule

activities are implemented and carried out

Communication and Client Retention

Stay in close communication with the client for all issues regarding services, additional business, new

initiatives and hygiene and prepare documents of the same

Understand and exceed the expectations of the client in order to ensure complete satisfaction

Ensure 100% client retention

Address all issues pertaining to the client and the operations in a timely manner

Qualifications:

Education : 10+2+3 +2

Business acumen

Commitment to quality

Strong financial and budgeting skills

Sound written and verbal communication

Well-groomed and able to represent Sodexo in a professional manner

📌 Head Operations (Tamil Nadu)
🏢 Sodexo
📍 Tamil Nadu