Role & responsibilities

Telecalling & Patient Coordination

- Make outbound calls to prospective and existing patients to promote hospital services and health packages.
- Handle inbound calls professionally and provide accurate information about hospital departments, doctors, treatments, and facilities.
- Schedule, confirm, and reschedule patient appointments.
- Follow up with patients regarding appointments, investigations, health check-up packages, and treatment plans.
- Address patient queries and direct them to the appropriate department when required.
- Maintain a courteous and professional approach during every patient interaction.

Lead Generation & Conversion

- Generate qualified patient leads through outbound calling campaigns and follow-up activities.
- Identify potential patients and convert inquiries into appointments and hospital visits.
- Follow up on digital, website,



social media, referral, and campaign-generated leads.
- Maintain and update the lead database with accurate contact details and interaction history.
- Track lead conversion rates and submit daily, weekly, and monthly lead generation reports.
- Coordinate with the marketing and business development teams to improve lead conversion and patient acquisition.
- Build and maintain relationships with prospective patients to encourage repeat visits and referrals.

Preferred candidate profile

- Excellent verbal communication skills in English and the local language.
- Robust interpersonal and customer service skills.
- Good convincing and negotiation abilities.

📌 Tele Caller (Tamil Nadu)
🏢 MIOT International
📍 Tamil Nadu