This is a Customer Experience operations role where the main responsibility is to support customers after they are onboarded. It involves handling customer queries, managing cases, maintaining relationships, and resolving issues like contracts or disputes. The role is more operational and administrative in nature, where you follow standard processes, handle routine tasks independently, and escalate complex issues when needed. It s typically an entry to mid-level role, focused on execution, coordination, and ensuring a smooth customer experience.

You will be Responsible for:

- Managing customer interactions across channels and ensuring timely resolution of queries
- Handling customer cases efficiently and maintaining accurate updates
- Supporting customer onboarding and maintaining strong customer relationships
- Managing contracts, resolving disputes, and ensuring service quality
- Performing day-to-day administrative and operational tasks as per defined processes
- Following standard procedures and ensuring smooth execution of tasks
- Escalating complex or non-routine issues to senior team members
- Collaborating with internal teams to support overall customer experience.

Qualifications Eligibility

- Bachelors degree in any discipline.




- Excellent verbal and written communication skills in English, with a neutral accent and robust customer handling skills.
- Willingness to work in the 6:30 PM 3:30 AM shift.
- 2 6 years of experience, preferably in an international contact center/BPO, with a primary focus on international inbound voice/calling processes.
- Proven experience in handling inbound customer calls, resolving queries, and delivering a high standard of customer service.
- Strong active listening, problem-solving, and conflict resolution skills with the ability to manage customer interactions professionally.
- Ability to navigate multiple systems while handling customer conversations efficiently.
- Proficiency in MS Office, particularly MS Excel, along with basic computer skills.
- Customer-centric mindset with the ability to work in a fast-paced, target-driven environment.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Ocean Customer Experience Specialist - Inbound Calling (Tamil Nadu)
🏢 APM Terminals
📍 Tamil Nadu