- Graduate in any discipline
- 4–8 years of experience in training the tele callers / outbound callers in a target based setup
- Must know Tamil and Malayalam.
Key Responsibilities:
- Conduct onboarding and ongoing training for tele callers.
- Train team members on sales pitch, objection handling, and closing techniques
- Develop and refine sales scripts, call flows, and pitch strategies specific to vacation ownership products
- Monitor live and recorded calls to ensure quality, compliance, and conversion effectiveness
- Train the team on explaining membership advantages, packages, pricing, and offers clearly to customers
- Identify performance gaps and conduct refresher and advanced sales training sessions
- Collaborate with sales and marketing teams to align training with campaigns and promotions
- Track training effectiveness through KPIs such as conversion rate, call quality, and revenue contribution.
📌 Training Manager (Tamil Nadu)
🏢 Club Mahindra
📍 Tamil Nadu
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