Job Description
Position: Property Manager
Department: Operations
Reporting To: Vertical Head
Location: Goa (As Assigned)

About the Role
The Property Manager is responsible for the end-to-end operational management and commercial performance of the assigned property. This role ensures that the property consistently delivers exceptional guest experiences while achieving occupancy, revenue, proftability, compliance, and operational excellence.

The incumbent will act as the single point of accountability for all property operations, leading cross-functional teams, maintaining quality standards, optimizing costs, developing local business partnerships, and driving overall business growth.

Key Responsibilities

1. Property Operations

- Take complete ownership of the day-to-day operations of the assigned property.
- Ensure seamless coordination across Housekeeping, Front Office, Food & Beverage (where applicable), Security, Engineering, and Maintenance teams.
- Monitor daily operational readiness to ensure uninterrupted guest services.
- Conduct routine property inspections and implement corrective actions wherever necessary.
- Ensure strict adherence to all operational SOPs and brand standards.

2. Guest Experience & Service Excellence

- Deliver an exceptional guest experience at every stage of the customer journey.
- Build a guest-centric culture across the property team.
- Resolve guest concerns and service escalations promptly while ensuring complete satisfaction.
- Continuously monitor guest feedback, online reviews, and satisfaction scores, implementing improvement initiatives wherever required.
- Identify opportunities to enhance guest engagement and loyalty.

3. Business Performance & Revenue Growth

- Drive occupancy, Average Daily Rate (ADR), RevPAR, and overall property revenue.




- Collaborate with the Revenue, Sales, and Marketing teams to maximize business opportunities.
- Develop and execute local sales initiatives to generate incremental revenue.
- Monitor market trends, competitor pricing, and demand patterns to support revenue optimization.
- Ensure effective inventory and room management to maximize yield.

4. Financial Management & Cost Optimization

- Manage the property's operational budget and ensure financial discipline.
- Monitor daily operational expenses and identify opportunities for cost optimization.
- Minimize wastage through effective inventory management and process improvements.
- Ensure productive utilization of manpower, utilities, and operational resources without compromising service quality.
- Prepare periodic financial and operational performance reports.

5. Team Leadership & People Management

- Lead, coach, and develop a high-performing property team.
- Drive employee engagement, accountability, and a culture of operational excellence.
- Conduct regular performance reviews, coaching sessions, and skill development programs.
- Ensure manpower planning, roster management, attendance monitoring, and productivity optimization.
- Promote compliance with organizational policies, SOPs, and professional conduct.

6. Vendor & Stakeholder Management

- Build and maintain strong relationships with vendors, contractors, corporate clients, travel agents, and local stakeholders.




- Negotiate vendor contracts to ensure quality service delivery and cost effectiveness.
- Monitor vendor performance against agreed service levels.
- Coordinate effectively with local authorities and statutory bodies whenever required.

7. Property Maintenance & Asset Protection

- Ensure the property infrastructure, equipment, and assets remain in excellent working condition.
- Plan and monitor preventive and corrective maintenance activities.
- Conduct regular asset inspections and ensure timely repairs.
- Protect company assets through proper maintenance planning and operational controls.

8. Compliance, Safety & Risk Management

- Ensure complete compliance with all statutory regulations, company policies, health & safety norms, and fire safety requirements.
- Maintain all mandatory licenses and documentation.
- Conduct periodic safety audits and implement corrective measures.
- Minimize operational risks by proactively identifying compliance gaps.

9. Business Development & Market Expansion

- Develop relationships with Travel Agents, Corporate Clients, and local business partners to increase business opportunities.
- Identify new revenue streams within the local market.
- Support promotional campaigns and local marketing initiatives.
- Collaborate with the Marketing team by providing quality content, guest stories, and property updates for digital platforms.

10. Planning, Reporting & Continuous Improvement

- Prepare accurate operational, occupancy, and revenue forecasts.
- Submit timely MIS, operational reports, and business updates to management.
- Analyze operational performance and recommend strategic improvements.
- Drive continuous process improvements to enhance operational efficiency, guest satisfaction, and profitability.

📌 Property Manager (Goa)
🏢 JOX Stays
📍 Goa