About the Role:

n

The Operations Manager is responsible for client coordination, training branch team

n

members and technicians in planning and service - related expertise, and is familiar with

n

the local work area.

n

The incumbent will have to work as part of a multi - functional team, and this involves

n

collaboration with the internal team and external stakeholders.

nn

Job Responsibilities:

n

n
- Oversee overall branch operations, including team supervision, petty cash approvals, and technician coordination through daily briefings and regular meets to foster team bonding.
n
- Build and maintain strong client relationships through regular visits, lead generation via existing clients, organizing awareness campaigns, and promptly addressing complaints within the minimum turnaround time (TOT).
n
- Conduct service - level reviews and share updates on new products during client interactions, ensuring continued engagement and satisfaction.
n
- Organize demonstrations at client locations and coordinate Safety, Health, and Environment (SHE) initiatives for the branch.
n
- Review and approve Credit Note (CN) cases in compliance with company policies.
n
- Perform monthly audits and maintenance of machinery/equipment, and oversee audits of branch assets,



including those held at or retrieved from client sites (especially from terminated accounts).
n
- Conduct regular checks of processes to ensure SOP compliance, along with inspections of staff uniforms, tool kits, and stock/inventory levels.
n
- Conduct training for branch team members (Back Office Operations and Technicians).
n

nn

Key Result Areas:

n

n
- Client Relationship Management
n
- Business Development Lead Generation
n
- Training for Branch Team Members
n
- Team Management
n
- Compliance Audit Readiness
n

nn

Competencies (Skills essential to the role):

n

Solid English communication and organisational skills

n

Familiarity with the local working area

n

Effective training abilities

n

Team management experience

nn

Educational Qualification / Other Requirement:

n

Graduate in any field

n

Minimum 2 - 5 years of experience

n

Familiarity with the local working area

n

Local language proficiency

nn

Role Type / Key working relationships:

n

Internal team

n

External stakeholders

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Operations Manager (RI) - South (Karnataka)
🏢 Rentokil PCI
📍 Karnataka