Roles and Responsibilities

- Handle customer queries via email, chat, and phone calls with empathy and professionalism.

- Provide accurate and timely resolutions to customers' issues through effective communication skills.

- Utilize blended process knowledge to resolve complex customer complaints efficiently.

- Maintain a high level of productivity while ensuring excellent customer service standards.

- Collaborate with team members to achieve sales targets and improve overall performance metrics.

Desired Candidate Profile

- 1-5 years of experience in BPO/Call Centre workplace or related field (preferably from banking background).

- Strong understanding of affluent blended processes, including email support, semi voice processing, and chat support.

- Excellent communication skills for handling inbound calls, emails, and chats effectively.

- Ability to work on rotational shifts as per business requirements.

Perks and Benefits

- Monthly Incentives
- Health insurance
- Retirement plans
- Performance bonuses

📌 Kotak Mahindra Bank | Affluent Blended Process | Inbound Calls & Email (Maharashtra)
🏢 Kotak Mahindra Bank
📍 Maharashtra