Key Responsibilities:

- Handle customer interactions from booking to possession.
- Maintain and update customer records in the CRM system.
- Follow up with customers regarding payments, documentation, and project updates.
- Coordinate with Sales, Accounts, Legal, and Project teams.
- Resolve customer queries and complaints promptly.
- Ensure timely collection of pending payments.
- Prepare CRM reports and MIS reports.
- Assist customers with registration and handover processes.
- Maintain high customer satisfaction through regular communication.

Requirements:

- Any Degree .
- 3-7 years of CRM experience in the real estate industry.
- Good communication and interpersonal skills.
- Knowledge of CRM software and MS Excel.
- Solid follow-up and coordination skills.
- Ability to handle multiple customer accounts efficiently.

Preferred Skills:

- Customer relationship management
- Documentation handling
- Payment follow-up
- MIS Reporting
- Team coordination

📌 CRM Manager (Tamil Nadu)
🏢 Pressana Group
📍 Tamil Nadu