We are looking for a proactive and customer-focused Relationship Manager Monetization Escalations to manage and resolve escalations raised by Resident Welfare Associations (RWAs), Builders, Facility Managers, and internal stakeholders related to monetization activities. The role requires solid stakeholder management, problem-solving skills, and cross-functional coordination to ensure timely resolution while maintaining excellent client relationships.

Key Responsibilities

Client Relationship Management

- Act as the primary point of contact for monetization-related escalations from societies and clients.
- Build and maintain strong relationships with RWAs, Facility Managers, Builders, and key stakeholders.
- Conduct regular follow-ups to ensure complete resolution of concerns.

Escalation Management

- Handle escalations related to branding activities, sampling campaigns, kiosks, events, permissions, and other monetization initiatives.
- Investigate issues, identify root causes, and coordinate with internal teams for timely resolution.
- Ensure escalations are resolved within defined SLAs.
- Track recurring issues and recommend preventive measures.

Stakeholder Coordination





- Work closely with Operations, Sales, Execution, Product, Finance, and Legal teams to resolve client issues.
- Coordinate with field teams for on-ground issue resolution.
- Keep stakeholders informed with regular updates until closure.

Process Improvement

- Analyze escalation trends and identify opportunities for process improvement.
- Develop SOPs and best practices to reduce repeat escalations.
- Share insights with leadership through periodic reports.

Documentation & Reporting

- Maintain accurate records of escalations and resolutions.
- Prepare daily, weekly, and monthly MIS reports.
- Monitor escalation metrics and ensure compliance with internal processes.

Required Skills

- Excellent communication and interpersonal skills.
- Strong stakeholder management abilities.
- Good analytical and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency in Microsoft Excel and Google Sheets.
- Experience using CRM or ticketing tools is preferred.

📌 Tele Sales Executive (Karnataka)
🏢 NoBroker
📍 Karnataka