Deliver expert-level technical support for Deltek Vantagepoint and Deltek Vision customers
- Assist with server installations, configuration, upgrades, and troubleshooting in on-premises environments
- Diagnose and resolve application errors, performance issues, and system-side problems for on-premises and cloud customers
- Support and troubleshoot third-party software integrations and API usage
- Translate complex technical concepts into explicit, understandable guidance for both IT professionals and less technical users
- Accurately document customer interactions, troubleshooting steps, and resolutions in the case management system
- Collaborate closely with customers, engineering teams, product management, and senior support staff to drive timely issue resolution
- Participate in continuous training to stay current on Deltek product features, architecture, and best practices
- Leverage AI-powered tools to improve support quality, efficiency, and knowledge creation ","
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