Department: Program Management / Student Success Work Timings: As per business requirements Working Days: Monday Saturday Work Mode: Work from Office Location: Mumbai About IIDE IIDE is Indias leading digital business school, offering industry-relevant programs in digital marketing, AI, and business.

With a strong focus on experiential learning, we equip students, graduates, and working professionals with the skills required to thrive in todays digital-first world.

Backed by a community of 500,000+ learners and 250+ industry experts, IIDE delivers hands-on training, real-world projects, and robust placement support.

With campuses in Mumbai and Delhi, we continue to expand our presence across India and globally.

About the Role As the Senior Associate Program Management, Student Success (PG Programs), you will play a pivotal role in overseeing the successful delivery of IIDEs flagship 11-month offline Postgraduate Program in Digital Marketing.

This role involves managing end-to-end program operations, ensuring exceptional student experiences, driving student engagement and satisfaction, and maintaining operational excellence.

You will lead a dynamic team, collaborate with cross-functional stakeholders, and contribute towards high retention, placement success, and overall program effectiveness.

What Youll Do Program Oversight: Supervise the seamless delivery of the 11-month PG Program, ensuring all milestones from onboarding to graduation are achieved with excellence.

Own the end-to-end student lifecycle, focusing on student engagement, retention, and satisfaction.

Monitor and improve CSAT (Customer Satisfaction Score) and NPS (Net Promoter Score), driving initiatives to maintain high benchmarks.

Escalation & Issue Management: Manage and resolve student and trainer escalations effectively, ensuring timely issue resolution.

Delegate and monitor daily team tasks, ensuring alignment with organizational goals and program standards.

Team Leadership: Mentor and work alongside a team of 35 professionals, fostering collaboration, accountability, and operational excellence.

Collaborate with academic teams to schedule trainers and efficiently manage faculty resources while adhering to budget requirements.

Academic Event Management: Plan and oversee key program events, including orientation, project presentations, internships, co-curricular activities, and convocation.





Maintain an optimal balance between internal and external faculty while ensuring quality delivery and cost efficiency.

Process & Operational Efficiency: Define, streamline, and optimize workflows for effective program delivery and student outcomes.

Utilize tools and systems, including ticketing software, to manage student queries and operational processes efficiently.

Data-Driven Insights: Monitor key metrics such as attendance, assignment submissions, internship progress, placement data, and retention trends.

Generate actionable insights and implement strategies to improve student success and overall program effectiveness.

Industry Engagement: Reach out to industry professionals through platforms such as LinkedIn to arrange guest sessions and enrich the student learning experience.

Provide continuous support to trainers by addressing course delivery-related queries.

Career Development Assistance: Support students in resume building, interview preparation, and job search strategies.

Guide students toward achieving career aspirations by identifying their strengths and interests.

Stakeholder Collaboration: Work closely with admissions, placements, academic leadership, and other cross-functional teams to optimize program outcomes.

Partner with placement teams to drive high placement rates and positive student career outcomes.

Additional Duties: Take on additional responsibilities within the broad scope of program management as directed by senior management.

Ensure smooth coordination across stakeholders to maintain high standards of student success and operational excellence.

Perform any other reasonable duties as requested by management, aligned with the broad scope of the position.

Who You Are Must-Have: 46 years of skilled experience in a student-facing role, preferably in education or EdTech.

Proven experience in leading and managing teams of 35 members, with demonstrated success in achieving collective goals.

Strong analytical and problem-solving skills with a proven ability to drive innovative solutions.

Exceptional communication and stakeholder management abilities.





Ability to thrive in high-pressure environments while maintaining a positive and energetic attitude.

Should Have: Proficiency in using ticketing software and operational tools for effective query and process management.

Experience in process optimization and implementing strategies to improve operational efficiency.

Nice to Have: Certifications or training in education management, leadership, or process improvement.

Additional skills or experience that enhance program delivery and student success outcomes.

Why Join IIDE?

Work with one of Indias fastest-growing digital education brands.

Play a key leadership role in shaping exceptional student experiences for flagship PG programs.

Gain exposure to end-to-end program management, student success, and stakeholder collaboration.

Collaborative and high-growth work environment with opportunities for learning and career advancement.

Who Youll Thrive As Youre someone who: Is passionate about student success and delivering exceptional learning experiences.

Thrives in fast-paced, high-growth environments and enjoys solving complex operational challenges.

Can effectively lead teams while maintaining a collaborative and accountable culture.

Uses data and insights to drive decision-making and continuous improvement.

Enjoys working cross-functionally to create meaningful student and business outcomes.

Compensation: As per company standards Experience: Minimum 46 years Age: 2535 years

4-5 years
Who You Are: Qualifications: 7-10 years of experience in student-facing or customer service roles.

Preferred age range: 32-40 years.

Proven leadership experience in ed-tech or student-centric environments.

Successful track record of managing teams of 10-15 individuals.

Strong analytical problem-solving skills with a vibrant and optimistic mindset.

Demonstrated ability to handle challenging situations and ensure an exceptional student experience.

Should Have: Experience in implementing process efficiencies and automation in educational settings.

Familiarity with student retention strategies and academic event management.

Effective collaboration with cross-functional teams.

Nice to Have: Experience in digital marketing education or related fields.

Advanced problem-solving skills with a focus on innovative solutions.

Additional certifications or training in student management or educational leadership.

Required Skill Profession

Other General

📌 Senior Associate Program Management, Student Success (Mumbai)
🏢 iide
📍 Mumbai