- To ensure that customers are handled in a polite and gentle manner
- To reduce customer complaints
- To hand over the right jewel to the right customer as per his requirement.
Principal Duties and Responsibilities:
1. He/she has to receive the customers, greet them.
2. He/she shall ensure that customers are comfortable.
3. He/she shall as per the enquiry or need of customer display the right ornaments.
4. He/she shall ensure that the jewels and the box are clean and tidy before display.
5. He/she shall weigh the ornaments selected by the customer.
6. He/ she shall inform the customer regarding the price of the jewel and its making charges and ask if it can be send to billing section
7. He/ she shall ask the customer if he has any additional purchase and hand over the customer to the CSO so that the customer can be assisted to the particular section.
8. He/ she shall hand over the jewel to the billing section. Receive the bill and hand it over to the customer.
9. He/she shall thank the customer for shopping at Bhima Jewellers.
10.
He/she shall write down in the section book regarding any special enquiries, complaints or suggestions made by the customer.
11. He/ She shall ensure that his/her counter and the display box are clean and tidy most of the time.
12. He/ she shall take particular care in displaying the ornaments and should do it politely. and take special care always while handling ornaments
13. He/she shall collect old jewellery for exchange/for repair, show the weight and the number of pieces to the customer and send it in for assaying and valuation or repairs as the case may be.
14. He/she shall make sure that jewels are kept back to the respective racks after display to the customer