We are seeking a Implementation Engineer to join our Technology Organization. As a part of the Delivery Management team, you will work with our Enterprise customers to plan and configure our products in alignment with their requirements. In partnership with a Delivery Architect, you are responsible for getting a customer onboarded quickly and effectively. You'll need project management skills, a technology-forward mindset, and a solution-oriented mind to be effective in this role.
What you'll do
Guide our Enterprise customers through the onboarding process to ASAPP's products
Plan and manage the delivery of all work, including evaluating and mitigating risks, planning milestones, testing timeframes and acceptance
Document & refine product requirements for clear communication internally and externally
Configure ASAPP's products, in partnership with our Delivery Architecture & Engineering teams
Work as a part of multiple customer project teams, collaborating with Delivery Architects and Engineers, to execute scoped work
Act as a subject matter expert on ASAPP's Products, both internally and externally
Collaborate with our Go to Market, Product, Engineering & Research teams to meet our Customer's goals
What you'll need
At least 2 years of relevant experience, specifically in project management and technical implementation
Experience with SaaS product integration with enterprise customers
Ability to deal with the complex interpersonal dynamics and work with a wide range of our customers' stakeholders, from day-to-day project managers all the way up to their executives and C-suite
Strong outcome and value orientation




Self-starter mentality (you find problems and fix them)
Adaptive and introspective; open to giving and receiving frequent feedback
Excellent presentation skills for exhibiting both business-oriented solutions as well as advanced technical concepts
Experience with technical process creation, documentation, and improvement
What we'd like to see
BS or MS degree in Computer Science, or equivalent hands-on experience
Python, Go, JS or other C-Family languages knowledge are a plus
Exceptional troubleshooting skills
Minimum of 2+ years of experience implementing software
At least 1-2 years experience reviewing logs and troubleshooting to identifying root causes of issues
At least 1-2 years of experience interacting with APIs and working with various data formats and schemas
Experience in contact center and/or customer experience industry
Experience working directly with technical partners across all integration points
Benefits
Competitive compensation
Stock options
Prudent Life Insurance
Free Lunch and Dinner
Connectivity (mobile phone & internet) stipend
Wellness perks
Mac equipment
Learning & development stipend
Parental leave, including 6 weeks of paternity leave
ASAPP is committed to creating a diverse environment and is proud to be an equal prospect employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at ****** to obtain assistance.

📌 Implementation Engineer (Tamil Nadu)
🏢 ASAPP
📍 Tamil Nadu