A leading retail execution and distribution management platform that helps consumer goods companies streamline field sales, distributor operations, inventory tracking, and market intelligence. The solution leverages data analytics and automation to improve visibility across the supply chain, enhance sales productivity, and support informed business decisions in both urban and rural markets.
About Role:
Looking for energetic professionals from the FMCG background who are passionate about customer success, implementation, client handling, and solving business challenges in a fast-growing SaaS environment.
Role: Growth Consultant – Customer Success
Industry Preference: FMCG / Distribution / Retail / Supply Chain
Experience: 6 months to 3 years
Work Type: Client-facing | Product Implementation | Customer Success
Key Responsibilities:
• End-to-end implementation and onboarding of SaaS products
• Understanding customer requirements and coordinating with internal teams
• Handling master data, reports, troubleshooting, and UAT support
• Client communication and stakeholder management
• Driving user adoption and ensuring customer satisfaction post go-live
• Identifying opportunities for cross-selling and upselling existing solutions to customers
• Building robust customer relationships to drive long-term engagement and business growth
✅ We are looking for candidates with:
• Strong communication & documentation skills
• Good knowledge of MS Excel
• Understanding of FMCG business processes
• High ownership mindset and willingness to work in a startup environment
• SaaS onboarding/support experience is an added advantage
📌 Growth Consultant (Delhi)
🏢 e-Hireo
📍 Delhi
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