As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous engagement with system performance and user feedback to maintain reliability and support business continuity effectively.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of application issues.
- Document and communicate findings and solutions clearly to stakeholders.
- Assist in the development and implementation of process improvements to enhance system stability.
- Support junior team members by sharing knowledge and providing guidance when necessary.
Qualified & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow App Engine.
- Experience with application troubleshooting and root cause analysis within enterprise environments.
- Strong understanding of incident management and problem resolution processes.
- Ability to work with various system components and integrate solutions effectively.
- Excellent communication skills to interact with technical and non-technical stakeholders.
Additional Information:
- The candidate should have minimum 3 years of experience in ServiceNow App Engine.
- This position is based at our Hyderabad office.
- A 15 years full time education is required."