Job Description

What you’ll do…

- Lead the day-to-day operation of the hotel during your shift, ensuring everything runs smoothly and our guests have an exceptional experience from arrival to departure.
- Be the key point of contact for guests, handling requests, feedback and service recovery with confidence, empathy and personality.
- Work closely with Front Office, Housekeeping, Engineering, Food & Beverage and Security teams to ensure seamless communication and collaboration across the hotel.
- Take ownership of the overall guest journey by anticipating needs and resolving operational challenges before they impact the guest experience.
- Welcome VIPs, long-stay guests and special arrivals, ensuring every interaction feels personal and memorable.
- Complete regular hotel walkarounds to ensure the highest standards of cleanliness, presentation, safety and brand standards are maintained.
- Support the Heads of Department in driving operational excellence and ensuring service standards are consistently delivered.
- Handle emergency situations calmly and professionally, ensuring the safety and wellbeing of guests and team members.
- Monitor daily operations, occupancy levels and guest feedback to identify opportunities for continuous improvement.
- Produce comprehensive shift reports and handovers,



ensuring effective communication between operational teams.

Qualifications

What we’re looking for…

- Individuals. You’re looking for a place where you can be you; no clones in suits here.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You’re not precious. We leave our egos at the door and help get things done.
- You’re up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together, we’d have a good time and share a few laughs.
- You want to be part of a team that works hard, supports each other, and has fun along the way.
- Previous experience in a Duty Manager or similar operational leadership role within a lifestyle or luxury hotel.
- Strong understanding of Front Office operations and overall hotel operations.
- Knowledge of Opera Cloud or similar Property Management Systems.
- Calm under pressure with excellent problem-solving and decision-making skills.
- Flexible to work shifts, weekends and public holidays in a dynamic hotel workplace.

📌 Duty Manager - The Hoxton Bengaluru City (India)
🏢 ENNISMORE
📍 India