About the CompanyQi Spine clinics transform and improve the lives of hundreds of patients suffering from back and neck pain across the country every day. QI Spine clinic is India’s 1st chain of medical centers for the accurate diagnosis and non-surgical treatment of back and neck pain, in both chronic and severe cases. Founded in 2011, we now have 22 clinics across 5 cities (Mumbai, Delhi, Pune, Bangalore and Hyderabad). With over 200 spine specialists, and an expert orthopedic panel comprising of India’s leading spine surgeons, rheumatologists and other experts, we are the world’s largest team of medical professionals dedicated to understanding, researching, diagnosing and treating spinal disorders. The medical team at QI Spine clinic is required to undergo a specialized training, devised by a senior team of Drs and surgeons to recognize and treat over 100 different types of back pain. QI Spine clinic today has a success record of 91% in treating even the most severe conditions. We have delivered complete non-surgical recovery to over 13000 patients, who had been prescribed surgery. Our greatest win is the use of technology to eliminate the blind spot in the detection of the cause of back pain. QI has thus, sparked a knowledge based, positive health revolution in India.Key ResponsibilitiesLead, coach,



and manage a team of inside sales executives/patient advisor handling inbound enquiries and outbound callingDrive conversion of consultations into treatment onboardings against daily/weekly/monthly targetsMonitor calling quality, lead follow-up discipline, and CRM hygiene across the teamTrack and report key metrics: lead-to-consultation conversion, consultation-to-treatment conversion, call volumes, and revenueConduct regular call audits and provide structured feedback/training to improve team performanceCoordinate with marketing and clinic teams to align on campaign execution, lead flow, and walk-insIdentify bottlenecks in the sales funnel and implement process improvementsHandle escalations and complex patient queries requiring a senior, empathetic touchSupport hiring, onboarding, and training of recent team membersMaintain accurate reporting and dashboards for leadership reviewRequirements3–6 years of experience in inside sales, with at least 1–2 years in a team lead or supervisory roleExperience in healthcare, wellness, ed-tech, or BFSI inside sales preferredStrong people management and coaching skillsData-driven approach with proficiency in CRM tools and Excel/sales analyticsExcellent communication skillsAbility to thrive in a target-driven, high-growth environmentEmpathetic, patient-centric mindset suited to a healthcare sales contextWhat QI Spine OffersHigh-visibility role directly impacting QI Spine's growth journeyOwnership of the consultation-to-conversion funnelFast-paced, performance-driven culture with growth opportunities

📌 Inside Sales Team Lead (Maharashtra)
🏢 QI Spine
📍 Maharashtra