Job Title: Voice Process Executive Analyst/Sr. AnalystLocation: NoidaReports to: Team Leader / Process ManagerJob SummaryWe are seeking a motivated and articulate individual to handle customer interactions via voice calls. The role involves addressing customer queries, providing product/service information, resolving concerns, and ensuring a positive customer experience, while meeting defined quality and productivity standards.Key Responsibilities- Handle mortgage outbound customer calls professionally.- Understand customer needs and provide accurate information or solutions.- Maintain call quality standards in terms of tone, clarity, grammar, and active listening.- Achieve daily/weekly/monthly targets for call handling, resolution rate, and customer satisfaction.- Record and update customer interactions in the CRM system.- Escalate unresolved issues to the appropriate department for timely resolution.- Stay updated on product, process,



and system knowledge to provide correct information.- Adhere to company policies, process guidelines, and compliance requirements.Required Skills & Competencies- Excellent verbal communication skills in English.- Clear pronunciation and valuable voice modulation.- Strong active listening and interpersonal skills.- Ability to handle pressure and high call volumes.- Problem-solving attitude with a customer-first approach.- Basic computer literacy (MS Office, CRM tools, email handling).Qualifications- Minimum: 10+2 / Graduate in any discipline.- 1–3 years of experience in voice process/customer service.- Experience in [ INTERNATIONAL BPO/ US - BFSI/ US - INSURANCE - VOICE] will be an advantage.Shift & Work Environment- 24X7 Process, Split offs- [Work from Office]

📌 Customer Service Specialist (Prayagraj)
🏢 Anaptyss
📍 Prayagraj