Customer Support Fresher – International Voice/Chat ProcessLocation: PuneWork Mode: Work from OfficeShift: Rotational Shifts (Including Night Shifts)Joining Preference: Immediate JoinersAbout the RoleWe are seeking energetic and customer-centric professionals to join our Customer Support team. The ideal candidate should possess excellent communication skills, a passion for delivering exceptional customer service, and the ability to resolve customer queries efficiently across multiple channels.Eligibility Criteria- Graduate in any discipline- Freshers and candidates with up to 2 years of experience are welcome to apply- Excellent verbal and written communication skills in English- Strong interpersonal and problem-solving abilities- Comfortable working in rotational shifts, including night shifts- Ability to work effectively in a fast-paced environment- Immediate joiners will be preferredKey Responsibilities- Handle customer interactions through phone, email,



and chat channels.- Provide accurate and timely responses to customer inquiries.- Resolve customer concerns while ensuring a high level of customer satisfaction.- Maintain detailed and accurate records of customer interactions.- Collaborate with internal stakeholders to address customer issues effectively.- Adhere to service quality standards, productivity metrics, and company policies.- Identify customer needs and provide appropriate solutions.- Build and maintain positive customer relationships through professional communication.Required Skills- Excellent communication and customer service skills- Strong listening and comprehension abilities- Good analytical and problem-solving skills- Proficiency in basic computer applications and data entry- Ability to multitask and manage priorities effectively- Strong attention to detail and organizational skillsApplication DetailsInterested candidates may share their updated resume at:Contact: 7738109440Email:

📌 Customer Specialist (Nashik)
🏢 WNS
📍 Nashik