? WE'RE HIRING | ACADEMIC ADVISOR? Location: Bangalore? Experience: 2–6 Years? Qualification: Post-Graduation in Management / Commerce / Journalism / Computer Applications / IT? Industry: Ed-Tech / Higher Education? Working: Rotational WeekendsWe are looking for an experienced Academic Advisor to ensure students have a seamless academic journey from admission to program completion, while maintaining high student satisfaction and engagement.? Key Responsibilities:
- Act as the first point of contact for students and coordinate with university departments.
- Track and communicate students' academic progress, submissions, and requirements.
- Handle academic and administrative queries related to fees, LMS, courses, and other student concerns.
- Manage inbound and outbound calls, emails, and chat interactions.
- Guide and motivate students to complete their academic requirements on time.
- Address student queries related to semesters and subjects.
- Coordinate with internal teams to resolve priority issues within defined TAT.
- Drive student satisfaction, active learner engagement, re-registration, and program completion.
- Maintain accurate records, update MIS, and prepare reports using Excel and PowerPoint.
- Identify process gaps and recommend improvements to enhance the student experience.? Requirements:✅ 2–6 years of experience in Academics / Student Counselling / Student Support.✅ Good understanding of university academic processes.✅ Strong verbal, written, and listening skills.✅ Excellent interpersonal and organizational skills.✅ Knowledge of CRM and ticketing systems.✅ Strong problem-solving and conflict-resolution skills.✅ Ability to multitask, work under pressure, and maintain attention to detail.✅ Valuable computer proficiency, especially in Excel and PowerPoint.✅ Experience handling inbound and outbound calls is preferred.✅ Willingness to work on weekends on a rotational basis.