Job Description Job Description: Customer Success Onboarding Specialist
n Location: Dairy Circle, Near Forum Mall, Koramangala, Bangalore
n Experience: 0-3 years
n Salary Range: 3 - 4 LPA
n Onboarding Management & Process Ownership:
n Lead comprehensive onboarding sessions for new customers, including trial kickoff calls, live demos, and tailored training sessions covering Pluralsight's platform.
n Facilitate the smooth handoff from Sales to Customer Success by ensuring all critical customer information is accurately collected and documented.
n Implement a structured onboarding process for your clients, ensuring that key milestones are met (e.g., trial kickoff call, product feedback meetings, account reviews, and transition calls).
n Customer Training & Adoption:
n Deliver high-impact onboarding and training sessions to equip customers with the skills necessary to use the Pluralsight platform effectively.
n Lead product demonstrations covering key features to get Customers started.
n Cross-Functional Coordination & Feedback Integration:




n Collaborate closely with Account Executives (AEs), Customer Success Managers (CSM), Product, Customer Education, and Skilled Services.
n Strategic Customer Engagement:
n Engage with key decision-makers and firm champions to establish strategic success metrics and ensure alignment on implementation milestones.
n What we're looking for:
n Demonstrated ability to manage end-to-end onboarding processes for enterprise clients and high-value accounts.
n Skills & Competencies:
n Excellent verbal and written communication skills with the ability to present and engage Customers
n Strong organizational, and problem-solving abilities.
n Ability to demonstrate presence and empathy with customers in order to solve the right problems.
n Ability to learn and teach customers new features and capabilities of the platform
n Ability to work collaboratively in a fast-paced, cross-functional environment with a customer-first mindset.
n Bachelors degree

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