Job Description About Justhomestay n Justhomestay is a fast-growing premium villa and homestay booking platform, helping travellers discover exceptional vacation homes across India's most sought-after destinations. We combine carefully curated properties with personalized customer service to create seamless and memorable holiday experiences.
n We're looking for passionate individuals who enjoy speaking with customers, solving problems, and helping people plan their perfect getaway.
n What You'll Do
n n Handle customer enquiries via Phone, WhatsApp, Email, and Website.
n Understand guest requirements and recommend suitable villas and homestays.
n Convert enquiries into confirmed bookings.
n Guide guests throughout the reservation process.
n Coordinate with property owners and the operations team.
n Manage booking modifications, cancellations, and special requests.
n Maintain accurate customer records in the CRM.
n Follow up with pending leads and quotations.
n Resolve guest concerns professionally and promptly.
n Upsell premium properties and additional services whenever appropriate.
n n What We're Looking For
n n Excellent communication skills in Hindi and English.
n Confident and professional phone etiquette.
n Strong customer service and sales skills.
n Comfortable using computers and CRM software.
n Ability to multitask in a fast-paced setting.




n Positive attitude with robust problem-solving skills.
n Attention to detail and good organizational skills.
n n Preferred Qualifications
n n Bachelor's degree in any discipline.
n 1+ year of experience in Hospitality, Travel, Reservations, Customer Support, BPO, or Sales.
n Freshers with excellent communication skills are also encouraged to apply.
n n Why Join Just Homestay?
n n Competitive fixed salary with monthly performance incentives.
n Clear career growth opportunities.
n Supportive and collaborative work environment.
n Continuous training and skill development.
n Work with one of India's growing premium holiday home brands.
n Exposure to modern CRM systems, AI tools, and hospitality technology.
n n Success Metrics
n n Booking Conversion Rate
n Revenue Generated
n Customer Satisfaction (CSAT)
n Response Time
n CRM Accuracy
n Repeat Customer Rate
n n Our Values
n n Customer First
n Ownership
n Excellence
n Transparency
n Teamwork
n Continuous Learning
n n If you're passionate about hospitality, enjoy interacting with people, and want to build a rewarding career in the travel industry, we'd love to hear from you.
n Join Justhomestay and help create unforgettable holiday experiences across India

📌 Customer Experience Executive - Reservations & Sales (Haridwar)
🏢 Justhomestay.in
📍 Haridwar