Job Description Job Description – Online Sales Support Executive
n Position:
n Online Sales Support Executive
n Department:
n OMG (Online Manangment Group)
n Location:
n Ahmedabad- C.G Road
n Shift:
n n Day Shift
n Night Shift: 3:00 PM to 12:00 AM
n n Job Summary:
n We are looking for a proactive and customer-focused Online Sales Support Executive to support the sales team by handling online inquiries, assisting customers with travel-related information, and ensuring smooth coordination throughout the booking process.
n Key Responsibilties:
n n Handle customer inquiries received through WhatsApp, email, website, and social media platforms.
n Assist the sales team by sharing tour packages, quotations, and travel information.
n Follow up with prospective customers and maintain lead records.
n Coordinate with the Sales, Operations, and Ticketing teams for seamless customer service.
n Assist customers with booking procedures and required travel documentation.
n Maintain accurate customer data and update records in the CRM system.
n Ensure timely responses to all customer queries.




n Provide excellent customer support and resolve basic customer concerns.
n Achieve daily follow-up and response targets.
n n Eligibility:
n n Graduate in any discipline.
n 0–2 years of experience in Sales Support, Customer Support, or the Travel Industry.
n Freshers with good communication skills are also welcome to apply.
n Valuable communication skills in English,Hindi and Gujrati.
n Basic knowledge of MS Office and CRM software.
n Strong coordination and interpersonal skills.
n Willingness to work in Day Shift or Night Shift (3:00 PM – 12:00 AM).
n n Prefereed Skills:
n n Customer-centric approach.
n Good organizational and time management skills.
n Ability to work in a fast-paced environment.
n Problem-solving skills.
n Basic knowledge of domestic and international travel will be an added advantage.
n n Benefits:
n n Training and career growth opportunities.
n Friendly and professional work environment.
n

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