Job Description Key Responsibilities:
n ● Manage the full implementation lifecycle including requirement gathering, configuration,testing, and deployment.
n ● Conduct client workshops to understand business processes and map them to product capabilities.
n ● Configure product modules and workflows to align with customer requirements.
n ● Manage and validate data migration activities, ensuring accuracy and integrity.
n ● Provide training and knowledge transfer to client teams during UAT and post go-live.
n ● Coordinate with internal teams (Product, Engineering, Support, Customer Success) for issue resolution.
n ● Track project progress, communicate status updates, and manage risks to ensure timely delivery.
n ● Document implementation best practices, templates, and client-specific configurations for reusability.
n ● Act as the primary point of contact for clients during the implementation phase,
ensuring a seamless handover to the support team.
n Required Qualifications:
n Educational
n ● Bachelor's degree in Computer Science, Information Technology, Business, or related field.
n ● Certifications in project management (Agile/Scrum, PMP, PRINCE2) or SaaS tools
n preferred.
n Professional
n ● 2–4 years of experience in product implementation, solution delivery, or consulting.
n ● Solid knowledge of SaaS/HRMS/Enterprise software workflows.
n ● Hands-on experience with data migration, system configuration, and UAT management.
n ● Proficiency in MS Excel/SQL for data handling and analysis.
n ● Strong communication, presentation, and client-facing skills.
n ● Ability to manage multiple implementations simultaneously while meeting deadlines.