Job Description Customer Success Executive (E-commerce)n Location: Udyog Nagar, Delhi (On-site)
n Employment Type: Full-time
About Sola Worldn At Sola World, we're building one of India's fastest-growing footwear brands with a strong focus on delivering exceptional customer experiences. We're looking for a Customer Success Executive who is passionate about helping customers, solving problems, and creating memorable shopping experiences.
n This is more than a customer support role—you'll play a key part in improving customer satisfaction, increasing retention, and strengthening our brand reputation.
Key Responsibilitiesn n Respond to customer inquiries via WhatsApp, Instagram, Facebook, email, and other communication channels.
n Assist customers with order tracking, shipping, exchanges, returns, refunds, and product-related queries.
n Manage social media DMs, comments, and customer reviews professionally.
n Resolve customer issues promptly with empathy and a customer-first approach.
n Deliver a seamless post-purchase experience that builds customer loyalty.
n Build strong customer relationships and encourage repeat purchases.
n Follow up with customers to ensure complete issue resolution.
n Reach out to abandoned cart customers and help convert them into successful orders.
n Encourage Cash on Delivery (COD) customers to switch to prepaid payment methods whenever possible.
n Gather customer feedback and share valuable insights with internal teams.




n Coordinate with warehouse, logistics, and operations teams to ensure timely issue resolution.
n Maintain accurate customer records and follow-up activities.
n Requirementsn n 1–3 years of experience in Customer Success, Customer Support, or E-commerce.
n Excellent verbal and written communication skills in both English and Hindi.
n Experience with Shopify is highly preferred.
n Familiarity with WhatsApp Business, Instagram, Facebook, and CRM tools.
n Strong problem-solving abilities with a customer-centric mindset.
n Positive attitude, patience, and the ability to manage multiple customer conversations efficiently.
n Preferred Qualificationsn n Experience working with a D2C or E-commerce brand.
n Understanding of customer retention and engagement strategies.
n Comfortable making outbound customer calls when required.
n Why Join Sola World?n n Be part of one of India's fastest-growing footwear brands.
n Work in a quick-paced environment with high ownership and continuous learning opportunities.
n Clear career growth path with performance-based incentives.
n Opportunity to make a meaningful impact on the customer experience and brand growth.
n How to Applyn If you're passionate about delivering exceptional customer experiences, we'd love to hear from you.
n Please share your resume along with the following details:
n n Current CTC
n Expected CTC
n Notice Period
n Current Location
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📌 Customer Success Executive (E-commerce) (New Delhi)
🏢 Solaworld.in
📍 New Delhi