Job Description Job description
n Short Brief on role: The Customer Service Representative will be part of the regional customer service team, managing customer interactions at a transactional level.
n Key Responsibilities:
n n Provide support and resolution for customer queries received via telephone / e-mail as per defined SLAs and quality parameters.
n Educate customers on CMA CGM procedures, Import regulations, SOPs, best practices and usage of E-Business tools.
n Longstanding units follow-up with customers.
n Perform timely system related updates.
n n Requirements and Specific Skills:
n n Graduate
n Communication skills (written & oral, both in English & relevant vernacular language).
n Systems savvy and basic exposure to MS-Office applications.
n Demonstrable team-player skills and ability to meet timelines and deadlines.
n
📌 Apprentice - Customer Service (Sabarmati River)
🏢 CMA CGM AGENCIES (INDIA) PRIVATE
📍 Sabarmati River
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