Job Purpose
The role is responsible for defining and driving DMS AI strategy. Establish and lead the AI Projects & PMO DMS transformation. Delivering key DMS Tech Transformation projects:

1. AI Voice bot across various call types
2. Agentic model for Reforecasting & Capacity Planning
3. Agentic workflow for Free Collection, Gen-AI Calling, Allocation and Refer-out
4. Smart summary info and triggers for better performance management and early resolution
5. End to End Agentic DIY workflow for Partner Onboarding
6. Bounce cure counselling using Gen-AI calling
Duties and Responsibilities
• Principal Accountabilities (A — Key)

• Identifying use cases by working with business teams
• Evaluate AI capabilities in the market to solve for use case / build solution inhouse by working with technology team
• Manage end to end implementation of the capability and delivery of use case
• Track, monitor effectiveness of implementation of AI capabilities and drive adoption of capabilities across the organization
• Drive cost benefit analysis and value analysis for the organization to pick up relevant AI capabilities
• Enable cost save, revenue generation, productivity enhancement and quality due to AI intervention."
• Delivery Management: Run sprints, maintain backlogs, manage UAT,



and track defects to closure; ensure release readiness (runbooks, rollback, comms).
• Documentation & Training: Maintain solution docs, SOPs, and KT for Ops/Support; support training and go?live hypercare.

• Additional Accountabilities
• Continuous Improvement: Gather user feedback, measure adoption, and propose enhancements to improve productivity and outcomes of AI projects.
• Monthly Tracker, MNL, KRA & KPIs tracking & publishing to relevent stakeholders in timely manner.
Key Decisions / Dimensions
• Story slicing and acceptance criteria; test coverage and non?functional thresholds
• Sequencing of integrations and mock strategies during phased rollouts
Major Challenges
• Aligning diverse stakeholder requirements into a single, feasible increment
• Managing dependencies across multiple systems/environments
• Ensuring quality and compliance within tight release windows
Required Qualifications and Experience
a) Qualifications

B.E./B.Tech

Skills & Knowledge — Work Experience
2-3 years expericen in AI or large scale projects for BFSI core/collections/servicing systems
• Hands on experience in ZBB, BPR/DPR, Draw.io & process mapping.

📌 Unit Manager - Tech Transformation/Senior Unit Manager - Tech Transformation (Maharashtra)
🏢 Bajaj Finance
📍 Maharashtra