The L1 Engineer will provide first-level operational support for a containerized OpenStack Private

Cloud environment. The role focuses on infrastructure monitoring, incident triage, basic

troubleshooting, service validation, and timely escalation to ensure platform availability and

operational stability.

Key Responsibilities

• Act as the first point of contact for cloud infrastructure incidents and service requests.

• Monitor the health and availability of OpenStack services, including Nova, Neutron,

Keystone, Glance, Cinder, Horizon, and related infrastructure components.

• Monitor Docker containers deployed using Kolla-Ansible and identify failed or unhealthy

services.

• Perform first-level Linux health checks, including CPU, memory, disk, filesystem, process,

and service status verification.

• Validate virtual machine lifecycle operations such as instance creation, reboot, start/stop,

deletion, and console access.

• Verify the availability of compute, storage, networking, and OpenStack API endpoints.

• Perform basic network connectivity validation using standard Linux networking tools.

• Collect logs from Docker containers and Linux hosts to support incident investigation and

escalation.

• Create, update, and track incidents and service requests using ITSM tools while adhering to

defined SLAs.





• Execute routine operational health checks and complete shift handover activities with

accurate

• documentation.

• Escalate unresolved issues to L2/L3 teams with complete troubleshooting details and

supporting logs.

Technical Skills

Mandatory

• Linux administration fundamentals

• Basic understanding of OpenStack architecture and core services

• Docker container fundamentals

• Monitoring using Grafana and Prometheus

• Networking fundamentals (TCP/IP, DNS, SSH)

• Experience with ITSM tools such as JIRA or ServiceNow

• Basic log analysis and troubleshooting skills

Positive to Have

• Basic knowledge of Kolla-Ansible deployments

• Familiarity with OpenStack CLI

• Basic shell scripting

• Understanding of virtualization concepts

Soft Skills

• Good verbal and written communication skills

• Customer-focused approach with strong interpersonal skills

• Ability to work effectively in a 24×7 rotational shift environment

• Strong analytical and problem-solving skills

• Good documentation and reporting practices

• Ability to follow operational procedures and escalation guidelines

• Team player with a proactive attitude

Preferred Certifications

• Red Hat Certified System Administrator (RHCSA)

• Linux Foundation Certified System Administrator (LFCS)

• OpenStack Foundation Certification (Preferred)

📌 OpenStack Support- Private Cloud Operations (Thiruvananthapuram)
🏢 Knitt Labs
📍 Thiruvananthapuram