Job Description We are looking for a energetic and experienced Team Leader to manage our BPO team in Mohali specializing in domestic e-commerce processes. The ideal candidate will have a strong background in BPO operations, team management, KPI monitoring
n Key Responsibilities:
n Lead and motivate the BPO team handling domestic e-commerce operations.
n Monitor and achieve KPI targets related to quality, productivity, and customer satisfaction.
n Ensure adherence to process guidelines and company policies.
n Conduct regular team meetings, training sessions, and performance reviews.
n Manage escalations and ensure timely resolution of issues.
n Coordinate with other departments to streamline operations.
n Maintain high levels of team engagement and motivation.
n Support in process improvements and implementation of best practices.




n Oversee travel coordination and related customer inquiries as part of the process.
n Required Skills & Experience:
n Proven experience as a Team Leader in BP
n Strong understanding of KPI metrics and performance management.
n Excellent leadership, communication, and interpersonal skills.
n Ability to handle escalations and complex customer issues.
n Prior experience with travel-related processes is a plus.
n Proficiency in MS Office and BPO tools.
n Ability to work in a fast-paced, target-driven environment.
n Mandatory:
n n Minimum 5 years of work experience Should have worked in contact center background
n Minimum 2 years' experience as a Team leader preferred
n Graduation Mandatory
n n Location: Mohali
n CTC 4.2LPA

📌 Operations Team Lead (Kashipur)
🏢 TP
📍 Kashipur