Job Description Client Engagement Manager
n Client Relationship Management
n n Be the primary point of contact for assigned clients, building and nurturing strong, long-term relationships
n Understand clients' business goals, challenges, and market landscape to provide sharp, strategic recommendations — ideally informed by a robust grounding in brand and media strategy
n Conduct regular meetings and check-ins to ensure client satisfaction and address concerns promptly
n n Client Advisory and Engagement
n n Comprehend clients' needs and priorities within the delivery team, ensuring their feedback and inputs are heard and expectations are met
n Educate clients on industry trends, best practices, and emerging opportunities to strengthen their digital presence and achieve business goals
n Offer strategic guidance and innovative solutions — bringing a brand and media strategy lens to recommendations — to drive business growth through upsell and cross-sell opportunities
n n Cross-Functional Collaboration
n n Facilitate seamless communication and collaboration among internal teams (Paid Media, Organic Growth, Analytics, Social Media, ORM, CRO, Marketing Automation, Influencer Marketing, etc.) to deliver a unified client experience
n Lead cross-functional meetings to align strategies, share insights, and coordinate efforts for maximum impact




n Bridge gaps between teams to ensure a cohesive approach to client projects and campaigns
n n Strategic Planning and Execution
n n Work closely with clients to define marketing objectives and translate them into actionable, brand-led strategies
n Collaborate with internal teams to develop comprehensive marketing and media plans aligned with clients' business objectives
n Monitor campaign performance, analyze key indicators, and provide insights to optimize strategy and achieve desired outcomes
n n Performance Monitoring
n n Define KPIs and metrics aligned with clients' goals and objectives
n Monitor campaign performance, track KPIs, and prepare regular reports showcasing results and ROI
n Provide data-backed insights and recommendations to optimize campaign performance and drive continuous improvement
n n Requirements
n n 5–8 years of experience in client servicing, account management, or client engagement roles (agency or brand-side)
n Experience in brand strategy or media strategy strongly preferred — candidates with a background in brand positioning, media planning, or integrated campaign strategy will have an edge
n Strong communication, presentation, and stakeholder management skills
n Ability to work cross-functionally across specialist teams and translate strategy into execution
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📌 Client Engagement Manager (Raigarh)
🏢 Puretech Digital - A Genesis
📍 Raigarh