Job Description About the Team
n The Motor Claims team is a critical function within our Insurance Business team, dedicated to
n providing efficient and customer-centric claims services for all motor insurance policyholders.
n About the Role
n As a Subject Matter Expert, you will play a critical role in ensuring a smooth, rapid, and fair claims
n experience for our customers. You will be responsible for the end-to-end management of motor
n own-damage (OD) claims, serving as the primary point of contact for customers and service partners.
n Must Haves
n ● Experience: At least 3 years of hands-on experience in Motor Own-Damage (OD) claims
n survey/assessment.
n ● Technical Skills:
n ○ Strong understanding of vehicle mechanics, automobile parts, repair processes,
n vehicle damage assessment, and repair cost estimation.
n ● Communication Excellence: Good command of written and spoken English. Multilingual
n ability is an added advantage.
n ● Soft Skills:
n ○ Excellent analytical and problem-solving abilities.
n ○ Flexible and adaptable to a changing and digital-first work environment.
n ○ Strong interpersonal, negotiation, and mentorship skills.
n What We Expect From You
n ● Oversee and own end-to-end motor claim decisions, acting as the primary escalation point
n for complex claims.
n ● Lead the review of surveyor reports, setting standards for validation and ensuring
n cost-effective repair vs. replacement across the team.
n ● Drive the use of digital tools for assessment and settlement, providing feedback for process
n improvement and ensuring team adherence to best practices.
n ● Manage and optimize the coordination between customers, surveyors, and garages to resolve
n issues efficiently.




n ● Handle high-value negotiations and guide the team on effective strategies to control losses
n while maintaining quality.
n ● Oversee stakeholder communication, managing escalations and ensuring the team meets and
n exceeds service TATs.
n ● Take a key role in network expansion by leading the identification and vetting of strategic
n garages and surveyors, and making recommendations for empanelment.
n Inside Navi
n We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to UPI, Insurance, Mutual Funds, and Gold
n — we're building tech-first solutions that work at scale, with a solid customer-first approach.
n Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India's fastest-growing financial
n services organisations. But we're just getting started!
n Our Culture
n The Navi DNA
n Ambition. Perseverance. Self-awareness. Ownership. Integrity.
n We're looking for people who dream big when it comes to innovation. At Navi, you'll be empowered with the right mechanisms to work in a dynamic team that builds and improves cutting-edge solutions.
n If you're driven to deliver real value to customers, no matter the challenge, this is the place for you.
n We chase excellence by uplifting each other—and that starts with every one of us.
n Why You'll Thrive at Navi
n At Navi, it's about how you think, build, and grow. You'll thrive here if:
n ● You're impact-driven
n You take ownership, build boldly, and care about making a real difference.
n ● You strive for excellence
n Good isn't good enough. You bring focus, precision, and a passion for quality.
n ● You embrace change
n You adapt quickly, move fast, and always put the customer first.

📌 Subject Matter Expert - Motor Claims (Bengaluru)
🏢 Navi
📍 Bengaluru