- Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM

Interface with key stakeholders and apply your technical proficiency across different stages of the ServiceNow Implementation Methodology including requirements elicitation, architecture definition and design, solution implementation and roll out.

- Evaluate multiple products for compliance across Enterprise Service Management and suggest best solution, products, architectures meeting the guiding principles of Greenfield, Cloud based, mobile first and zero customization.
- define, plan and develop solutions, frameworks, IPs etc. around ServiceNow and Service Management Domain.
- Evangelize the usage of reusable frameworks and artifacts; create knowledge /certification artifacts and evaluation criteria guide.
- Guide the team technically and work closely with offshore team acting as a communication medium between the client and offshore. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
- Review architectural decisions, architecture solution, re-engineering architectures to meet project requirements. Ability & Experience to define at an architectural (in consultation with Architects)



and design level of detail, technical solutions aligned with business problems.
- Experience designing and implementing client facing solutions leveraging involving ServiceNow.
- Experience of performance compliant design, sustainable solution architecture
- Experience implementing and integrating enterprise software applications.
- Analyse and Evaluate alternative solutions and recommends cost effective and efficient solutions
- Propose data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment.
- Design and develop ServiceNow data model to support process integrations
- Ability to understand ServiceNow lifecycle, multitask, time management skills
- Support and coordinate scheduling and execution of releases, product upgrades, recent technology deployments.
- Business analysis and requirements gathering abilities.
- Ability to learn technology quickly through instruction and self-training
- Practical experience with agile methodologies/tools Implementation Specialist Certifications, ITIL v3/v4 foundation certified Expert Proficiency of working with ServiceNow platform for Global Customers Design Frameworks and Methodologies; Non-Functional Requirements Architecture definition, design and development tools Scripting, COTS, TMF standards like SID, eTOM, TAM

📌 CISNGE - ServiceNow Architect (Bengaluru)
🏢 Infosys
📍 Bengaluru