- Familiarity with US Collections & Compliance Standards, Data Security, Government Acts such as FDCPA, FCRA, TCPA, SCRA, GLBA, UDAAP, PCI-DSS, HIPPA and Knowledge of federal laws and regulations would be an added advantage.
- Review and audit Collections Law Firm’s Policies and Procedures to make sure they are in-line with the industry standards
- Notate the findings and update it in the audit tool
- Review and update policies, certificates, and licenses as per renewal schedule in audit tool
- Collate relevant artifacts and data from the law firms by doing consistent follow-up with SPOCs until audit is complete
- Suggest remediation on the valid findings
- Consult in development and improvement of audit tool and related process flows.
- Adaptable to work in different shift timings, work for extended hours and holidays (if required).
- Draft, modify and implement company policies and procedures.
- Ability to Work under pressure and deliver results as per TAT.
- New joiner’s Compliance training.
Skills
- Good English communication skills – both verbal and written.
- Strong communication skills with proven ability to communicate with clients.